October 20, 2020


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Business travelers just want to be well prepared

Business travelers just want to be well prepared

The survey, carried out in May and June, shows that business travelers are generally willing to go out, but there are concerns about the health risks of traveling. For example, there is a fear of not only infecting oneself with the corona virus, but also of passing it on to family members. Being on the plane, taking a train or a taxi is therefore perceived as stressful.

Of the Dutch respondents, 16 percent say that they are most responsible for their health and safety while traveling on business. This is significantly less than the global average (36 percent). More than a quarter believe the government is primarily responsible, while a little less than one in five (18 percent) say their employer is responsible. According to 18 percent of Dutch business travelers, airlines, railway companies and car rental companies are also primarily responsible.

Almost all Dutch business travelers surveyed identified at least one measure that they believe is essential for their organization to implement before resuming business travel: restricting business trips to the most important trips (42 percent); Introduction of mandatory health checks for traveling employees (36 percent) and better access to protective equipment such as face masks or latex gloves (27 percent). A total of 13 percent would like their company to receive real-time updates and notifications about potential risks during their trip.

Almost all business travel managers surveyed worldwide (96 percent) state that their organization was not well prepared for the changing business travel conditions due to the corona. The biggest weaknesses were the lack of adequate organization guidelines (44 percent), handling and processing the large number of cancellations, receipts, and unused tickets (43 percent), and determining whether it was safe to travel without clear government guidelines (40 percent) ). According to travel managers at small and medium-sized businesses, their organization was not well prepared to provide safety guidelines for business travelers (41 percent). That was 33 percent for large organizations.

“The travel disruption caused by the coronavirus has significantly exacerbated a number of well-known business travel and expense-related challenges. Issues like monitoring employee travel plans have quickly become significantly more complex due to ever-evolving travel restrictions that are still difficult to predict, ”said Jan-Willem Basselier, Head of Business Development Travel EMEA at SAP Concur.

“Companies need to proactively support their employees and ensure that they can travel safely again. This means, for example, ensuring that there is a business travel approval process in place and that there are good guidelines in place for the actions business travelers should take. In addition, companies should remember to always have an insight into travel plans and expected costs when employees book a business trip. “