October 20, 2020

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Airlines must return money within seven days if they are canceled

Airlines must return money within seven days if they are canceled

Starting in early October, airlines will have to return their money to customers within seven days when they cancel a flight. This is what the supervisory authority for the human environment and traffic (ILT) says after talks with KLM, Transavia, Vueling, Corendon and TUI.

In the past few months, many people have complained that they have to wait a long time for their money. European regulations dictate that in the event of cancellation, a consumer must receive a refund within one week. From March to September, the ILT received more than 1,300 complaints that this was not the case. Some of the complaints concerned people who received a voucher instead of money. Another part of the complaints concerned the long wait for money.

At the request of the cabinet, the ILT did not enforce European regulations at the beginning of the corona crisis, as it was very difficult for the airlines. Almost all flights were canceled and the ILT allowed airlines to give a voucher instead of cash.

It was previously decided that airlines should also give money back if the customer so wishes. As of October, the ILT will therefore again demand that this be done within seven days.